RETURNS

30 Day LOVE Guarantee 

We always want our mummies to be happy and we just know you’re going to love our products… BUT if for any reason they are not quite right, we will happily refund or exchange them within 30 days.

Our Returns Process is Easy!

STEP 1:
Email [email protected] within 30 days of purchase, quoting your order number. Items must be unworn and in their original packaging to qualify for a refund.
STEP 2:
Return your unworn items in their original packaging to:
Mummy Couture Returns, PO Box 3157, Norman Park, QLD 4170 Australia.
STEP 3:
Once we have received your return we will exchange or refund within 3 days from the date of receiving your return. 
 Terms & Conditions:
  • Items must be unworn, unwashed, undamaged and returned in the same condition as originally sent.
  • Return shipping costs are at the customers own expense. Original postage will not be refunded unless the product is found to be faulty.
  • Returned items must be packaged securely so as not to be damaged during transit.
  • Upon receipt of returned goods, MUMMY COUTURE reserves the right to deny a refund or exchange if the product/s do not meet our return requirements.
  • Exchanged items will be sent to the customer at no extra cost and via standard post.
  • For countries other than Australia, we cannot exchange items but are happy to offer refunds. 
 

Faulty Goods:

Products are considered faulty if they are received damaged, or if they break within 6 months of purchase. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow washing instructions carefully. If the product cannot be replaced we will offer a refund or exchange.

Please send us an email at [email protected] outlining the fault including an image so that we can replace it straight away.

If you have any questions about our returns policy, please contact us. We’re here to help and want you to be happy!