Orders are dispatched next business day via Australia Post and a tracking reference will be issued via email.
|Standard - FREE||Express - $5.00|
|2-5 business days*||1-3 business days*|
|New Zealand||UK & Rest of World||USA & Canada|
|Standard - $7AUD||Standard - $15AUD||N/Z|
|Orders >$100AUD - FREE||Orders >$150AUD - FREE|
|3-10 business days*||5-10 business days*|
- Due to insurance limitations we are sadly unable to sell our products into the USA or Canada at this time.
- Customers are responsible for any custom charges or taxes issued by their country (see more information below).
How long does shipping take?
All orders are shipped within 24 hours of being received (Monday to Friday) and sent from Norman Park, QLD 4170.
You can calculate the shipping times to your postcode here.
How do I track my order?
Click here to track your Australia Post tracking number (emailed to you): https://auspost.com.au/parcels-mail/track.html#/track
What if my delivery is late?
If you feel like your delivery is taking too long, please check your tracking reference via the links above. Australia Post advise deliveries can take 3 days longer than their guideline times.
If the delivery is overdue, please contact Mummy Couture so that we can start an investigation, we will also require your assistance if this is necessary.
Mummy Couture is not responsible for paying any customs or duties (including VAT) imposed by your country of residence. These fees will vary between countries.
As an indication, UK residence might expect to a customs charge of at least 20% of the total cost of the purchase and will be payable to your local delivery center. New Zealand residence would not normally expect to pay customs charges unless you order a LOT of kimonos.
Mummy Couture cannot be held responsible for any delays with Australia Post as these are outside of our control. Mummy Couture is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. If any packages are returned to us as a result of an incorrect address, you will be liable for any additional shipping costs to have the product shipped again.
Please see our Returns Policy here for details.